News - 07 Dec: A 42% Increase in Customer Retention

Business Intelligence / Analytics Technology Drives 42% Improvement in Customer Retention in Best-in-Class Companies

Best-in-Class Companies Post Significant Gains in Service Profitability, Customer Retention, and First Call Fix Rates

The recently published study by Aberdeen "Get Smart: Business Intelligence and Analytics for Service Organizations," found that leading field service organizations are adopting business intelligence and data analytics technology and best practices to enable better and faster decisions and reporting within post-sale service organizations. They are also beginning to deploy simulation modelling within their organizations to perform sophisticated "what-if" planning and forecasting.

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